Platform provided payment service overview:
Rakosell users in PRO or ADVANCED plan can apply for payment processor service provided by the supporting unit, which you can start collecting payments from your customers easily and request for payout through our customer support window regularly.
With the payment support, you can accept customer payments by credit card via the platform-provided service powered by Stripe or Paypal. You can initiate payout requests regylarlty, and activate exclusive features such as payment collection from China via Alipay & WeChat Pay (through Stripe).
Here are the list of fee charged by the respective gateway:
|
Fee incurred |
Charge by |
Rate ($/%) |
|
Payment processing fee |
Payment Processor |
3.9% + US$0.3 |
|
Recurring subscription fee charged by gateway |
Payment Processor |
0.5% |
|
International card payment processing fee charged by gateway |
Payment Processor |
0.5% |
|
Currency exchange fee during payment |
Payment Processor |
2% |
Here are the list of fee incurred during payout:
|
Fee incurred |
Charge by |
Rate ($/%) |
|
Payout administrative fee |
Rakosell |
4.6% |
|
Fee incurred in direct transfer via bank |
Bank |
~US$16-US$36 per instruction |
The platform provided payment support terms:
- The payment will be processed through RakoSell partner's Stripe business account in Hong Kong.
- As the account is based in Hong Kong, transactions from countries outside of Hong Kong, such as local transactions from Taiwan, will be considered international transactions. Stripe's transaction fee for such transactions is 3.9% + US$0.3.
- For member subscription payments, Stripe will charge an additional 0.5% fee.
- The default currency is HKD. If other currencies such as USD/TWD are collected, Stripe will charge a 2% conversion fee during withdrawal. The exchange rate and total amount will be based on Stripe's final amount.
- Upon receiving a withdrawal request, we will arrange bank transfers through local partners, incurring a fee of 4.6% (an additional 10% platform service fee is applicable for R18 content).
- Currently, withdrawals to your designated bank account are only supported for Hong Kong or Taiwan. Additional confirmation may be required for other locations or payment methods, and additional fees may be involved.
- To initiate a withdrawal, please get in touch with customer service. For administrative convenience, each withdrawal should be a minimum of US$100 or above. The standard bank transfer fee is around US$17 per instruction (the amount might change subject to different regions). You are required to provide or sign a service provision invoice for every payout as record.
- Upon receiving a withdrawal request, we will reconcile the account and confirm the amount before transferring the balance to your bank account. After confirming the receipt of the transferred amount, we will arrange the transfer to your provided bank account. The entire process takes approximately 10 business days, subject to the funding status of the payment gateway.
- We will attempt to arrange local transfer methods whenever possible. However, for large amounts, an overseas transfer may be necessary, incurring additional costs, which the customer will bear.
- For alternative transfer methods, including crypto, please contact customer service.
- Customer service contact us to apply for platform supported payment services.
- Last update：5 May, 2024